Privacy policy.

Who we are

This privacy policy applies to Wellgrey, a registered business name with ABN 96 356 227 780. In this policy, “Wellgrey”, “we” and “us” refer to that business.

What this website does

The website lets you prepare a project brief in your browser. Wellgrey has not added a server-side enquiry form, analytics, advertising pixels or marketing cookies. The Wellgrey website does not transmit or store information you enter into the brief. It remains in your browser unless you copy it, download it, or open it in your email app. If you open it in an email app, your email provider may process or synchronise the draft before you send it.

If you choose to send an email, Wellgrey and the email providers involved will receive the information in that message. Cloudflare, which hosts the website, may process technical request information such as an IP address, browser details, requested pages, timestamps and security events to deliver and protect the site.

Information we may receive

When you contact us, we may receive your name, contact details, project location, project stage, plans, product information, correspondence and any other details you choose to provide.

Please do not send health information, passwords, payment-card details or other sensitive personal information through the project brief. If you send information we did not request, we will assess whether it is needed and handle or remove it as appropriate.

Why we use it

We use information to respond to enquiries, understand a proposed project, decide whether we can assist, prepare and manage an agreed scope, provide services, keep business records, maintain security, and meet legal obligations. We do not sell personal information or use enquiry details for third-party advertising.

Who may receive it

Information may be handled by service providers that support the website, email, file storage and business administration, including Cloudflare and Google Workspace. We may also disclose information to professional advisers, project participants or authorities when you authorise it, when it is reasonably necessary for the agreed work, or when required by law.

Cloudflare and Google Workspace operate globally. Personal information may be disclosed to, processed by or accessible to their related companies and service providers outside Australia. Based on their current published service and subprocessor information, likely overseas locations include the United States, Canada, the United Kingdom, countries in the European Economic Area, India, Japan and Singapore. Provider locations can change. We have not treated mere network routing through another country as an overseas disclosure in this description. You can ask us for the current information we reasonably have before sending an enquiry.

Security and retention

We take reasonable steps suited to the information and the way it is held. No internet or email service is completely secure, so please send only what is reasonably needed for the enquiry.

We keep information only for as long as it is reasonably needed for the purpose for which it was received, for an active or prospective project, for legitimate business administration, or to meet legal and record-keeping obligations. Information that is no longer needed is deleted or de-identified where reasonably practicable.

Access, correction and complaints

You can ask what personal information we hold about you, request a correction, or raise a privacy concern by emailing hello@wellgrey.com.au. We may need to verify your identity before providing access or making a change.

For a privacy complaint, tell us what happened and the outcome you are seeking. We will acknowledge the complaint, investigate it and aim to respond within 30 days. If we need more time, we will explain why. If the concern is not resolved and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.

Changes to this policy

We will update this page when our information-handling practices materially change. The effective date above shows the current version.